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Company: working for a company that has a good reputation, that one can be proud of working for. . "Therefore, the goal should be measurable. In this article, you will learn about the topic of expectation management. Here are some simple expectations that the best employees have of their bosses: 1. Many managers make the mistake of giving employees "tasks," thinking they are setting expectations. Build a team ego - inflate the people around you. 1. Next Steps For Your Business. Employees are expected to be at their normal work station during their scheduled time unless a variation has been approved in advance by the immediate supervisor Positions are posted with the understanding that an individual will take a lunch break. The primary issue that employees cite with their bosses is a lack of communication. Studies after studies have shown that the most common reason why people leave their jobs is because of poor management. Being a manager means you must be an effective decision-maker. Do not produce/accept sub-standard work Œ ﬁGood Enough-isn™tﬂ. Accepting challenges as they come and growing every step of the way is a valuable trait. As discussed earlier, Performance Expectations = Results + Actions & Behaviors. 1. support the employee's improvement in work behaviors or job performance, such as coaching and counseling, or the development of an Employee Support Plan to support the employee being successful. Whether you're working in an office or a distributed team, you won't be able to make progress without communicating with each other. Prioritize the team's success before your own. Build a team culture with shared values. The mantra that human resources leaders profess is that employers should provide their employees with the tools necessary for success. Well communicated rules and expectations make problem solving meetings easier to plan and run. Ultimately, employers want employees who: • Understand their role in the company; • Respect that other employees also play an important role; and • Demonstrate a positive attitude that leads to a better workplace for everyone. Be sure to tailor these samples to meet the needs of the specific job positions that you supervise. Connect them with the company culture. As a manager, engaging employees on the job is a constant search for balance. Here is a list of expectations employers may have for their employees: Have a positive attitude Employers may want their employees to have a positive attitude that extends to coworkers and makes the workplace have a cheerful atmosphere. Today's fast-paced work environments expect employees to stay updated with changing industry trends and demands. 1. 1. Men may not wear sleeveless shirts. At the . Let people know they are "making history" everyday. Anxiety spreads. DOWNLOAD NOW. Take credit for a project one of your employees actually did most of the work on - This is guaranteed to make people crazy. If those experiences and habits differ from the organizational culture, non-clarification can lead to poor performance (perceived or reality) and to interpersonal conflicts. No thin straps (spaghetti) or low cut revealing clothing. 8. The employee code of conduct outlines standards of personal and professional conduct that all employees must strive to uphold and behave in an ethical and professional manner at all times. Set a time to meet with or speak with each employee on a regular basis. These should be communicated at every opportunity including team meetings and events, 1-1 performance dialogues, coaching conversations, etc. ; You want offer incentives to motivate them, but you also want to hold their results accountable. Analyzes problems carefully, explores multiple solutions, and finds the optimal solution to the issue. Transparency is being straightforward, honest and open. A list of items not to wear is below. Title: Supervisory Expectations. Be it first time employees or experienced hires, they bring their past experience and habits with them. Employees should fulfill their obligations. While many companies have been striving for such a culture for years, the pandemic has reshaped how vocal employees are about the . Your new colleagues will expect you to approach the job with an open mind, so you can quickly learn what you need to do it well. Under all circumstances maintain professional composure in dealing with customers. No crop tops. He quickly turned the team around to one of our best . Starting with an accurate, up-to-date job description that contains the primary job functions, employees need to know the employer's performance expectations so they can have a shot at meeting and possibly exceeding those expectations, according to Business . If an employee has a pre-existing condition that may prevent him or her from safely If you are a small or midsize business looking to improve your employees' job performance and clarify job expectations from day one, partnering with an HR service provider using our small business HR software can help.. Our HR outsourcing solution provides an easy way to manage employee performance to help you get the . Lee (2006) studied the relationship between employee expectations of the physical work environment and job satisfaction. Make it measurable. Ultimately, Greenfeather agrees, employers in 2022 will be expected to create an "environment where people want to be-you have to prioritize the team member experience and activate a people-centric culture.". 1. Positive work culture Culture is something that can make or break an organization. Employees . 2022 Global Employee Trends. Revision History: 01/01/1995; 01/01/2002; 01/01/2008. Onboarding The expectation that an employee will be provided with everything they need to do their job from the first day. Arrive at work on time and don't leave . Injury free training is the goal! Take a look at an earlier article for more detail on running one of these meetings. The trainer should be knowledgeable about the subject matter. A good rule is: If in doubt, leave it out. These skills are more likely to occur when the candidate knows about the work site and has done They will expect you to take instructions and directions from the people training you and from your new supervisor. Table 1 details what is meant by these characteristics, which together would be considered. Work in increments and iterations to deliver value. A mutiny brews. Table 1. Maintain. Communicate your expectations relentlessly. No test outs will be done on the day of the class. The retailer's website reveals that Publix is the largest employee-owned company in the U.S. Men may not wear sleeveless shirts. This will keep expectations consistent with all employees and easier for the supervisor to manage. Top Qualities Employers Look For: Loyalty Professionalism Self-confidence Motivation to improve and develop Inspirational Integrity and honesty Adaptability Having a positive attitude Responsibility and dependability Good work ethics Listed below are 30 aspects of what do employers want to hear in an interview from you. The code provides a basis for all employees to maintain a working environment that is productive, positive, 2. A List of 8 Expectations From Managers That Employees Have While it is almost never voiced, employees have certain expectations from their managers. And for this reason, we've decided to round up the most common expectations of employees from their managers. Setting clear expectations and boundaries, and being up front about what the new hire will need to do will make them feel more comfortable and capable. The intention of the employee performance agreement is to set high standards for each individual contribution by asking them to set their own expectations. Managers still want to promote autonomy and push down decision-making where possible, but without clear performance expectations, failure has no context. Make people proud to be a part of the team. In order to effectively set and manage employee expectations in the workplace, you must help the employee comprehend and appreciate how they contribute to the organisation as a whole. When y Home (current) Effective expectation setting is not something in the abstract. These skills are more likely to occur when the candidate knows about the work site and has done Being a manager means you must be an effective decision-maker. The mantra that human resources leaders profess is that employers should provide their employees with the tools necessary for success. Therefore, all employees are asked to take an unpaid lunch break during each scheduled shift. b) Managing Performance: Ensures employees are trained, encouraged and held accountable for work performance; aligns performance goals to flagship agenda and department mission; analyzes length and difficulty of task/projects and establishes They will expect you to be reliable. Results indicated that an office environment that exceeds expectations does . In short, know what your customers expectations are so you can take steps to meet those expectations. Normally, the role and expectations would begin with a job description or job profile enhanced by the UVic Core and Leadership Competencies. Globe Newswire (2018, October 25). Waste time with unnecessary work. 2. It is recommended to create these expectations, print them out and give a paper copy to an employee when you meet to discuss them. A good rule is: If in doubt, leave it out. Result-Oriented Having consistent & meaningful communication Efficient employees like clear communications of the things expected of them. But this can oftentimes set an employee's head spinning, not . At the top of their list of expectations, most employers would include commitment, enthusiasm, dependability, honesty, and a willingness to learn and accept feedback. FIRST IMPRESSIONS Negative impressions are hard to change, so pay particular attention to your dress and grooming (hair, nails, teeth, breath, and so on) DEPENDABILITY Unless you convince an employer that you will be reliable, you will not get the job. Smart employees want clear expectations and communication when it comes to what's expected of them. However, talking about your expectations is not . Trainee's expectation: 1. Job Description and Expectations . Trustworthiness Employees want a trustworthy manager. 2. An employee who is left to their own devices without assistance in navigating a new organization may quickly become disillusioned. Understand an Employer's Expectation Three key things at an Interview. Training should be relevant to the requirements of the trainee's. Interactive training is a top priority for employees as it keeps them engaged and actively focused. 3. Through training platforms that deliver knowledge in a neat, consolidated and organized way, employees can stay focused on what truly matters - the knowledge material itself. So, don't keep them guessing when it comes to your expectations of them. Alliances form. 3. Survey Methods. Responsible Official: Vice President of Human Resources. . Center success around the teams' accomplishments. The code provides a basis for all employees to maintain a working environment that is productive, positive, Team Member Expectations Team member expectations describe the behaviors and actions necessary to be productive team members. And for this reason, we've decided to round up the most common expectations of employees from their managers. Hear from nearly 14,000 global employees to find out what's changed over the past year and how your company can stay ahead. Results are based on telephone interviews conducted Nov. 4-Dec. 3, 2014, with a random sample of 1,000 employed adults. Set expectations and use them to evaluate progress. 3 . Open-Mindedness One of the most common job expectations is the ability to be flexible and adaptable. A good culture will motivated employees to perform and fulfill the organizational goals. The results of a survey from IBM revealed that one of the most common expectations employees have in 2021 is flexibility and a great sense of work-life balance. Business casual attire is expected unless otherwise stated. Sit down with employees, either individually or as a group . Align Employees To The Goals. Yoh Survey: Lack of respect, broken promises, and overworking employees are top issues with managers that would make employed Americans consider new jobs. The following are illustrative examples of employee expectations. No thin straps (spaghetti) or low cut revealing clothing. Help people understand the bigger picture and you will gain their support. 2. Enhances communication. Job Description and Expectations When the employee is hired, they can reasonably expect to come into a well-defined role, with clear expectations that are applied consistent with the job description. New employees should not be surprised once they begin work. Communicate clearly and frequently. Without clear job expectations, employees can: Waste effort due to a lack of priorities. Ultimately, employers want employees who: • Understand their role in the company; • Respect that other employees also play an important role; and • Demonstrate a positive attitude that leads to a better workplace for everyone. 3 . When the employee is hired, they can reasonably expect to come into a well-defined role, with clear expectations that are applied consistent with the job description. 12. They should meet deadlines, attend meetings, and complete assignments to your expectations—if you have made those expectations clear. Employee expectations include the timely and accurate payment of wages, adequate training, safe working conditions, full explanation of all company policies and especially of your job responsibilities, and fair and constructive feedback from your supervisor. FIRST IMPRESSIONS Negative impressions are hard to change, so pay particular attention to your dress and grooming (hair, nails, teeth, breath, and so on) DEPENDABILITY Unless you convince an employer that you will be reliable, you will not get the job. 4. th Paragraph - Expectations This paragraph should list each of the specific expectations needed to Behavior is the day-to-day activity in which people engage to produce results and relates closely to the process side of work. 2. Employee Expectations In Businesses Today 1. This sample contains performance expectations applicable to positions which provide office and/or clerical support, such as, Office Assistants, Secretaries, and Program Assistants. Good managers are secure enough to give full credit where it's due. Represent the organization in a responsible manner. Starting with 1) an introduction, we will deep dive into 2) the types of expectations, 3) what an expectation gap is, 4) how to generally manage expectations, 5) setting goals and expectations from your team, 6) pitfalls of not setting expectations, and 7) a conclusion. So, managers, leaders, and bosses need to ensure consistent communication in their teams. 13. To be an effective leader you need to consistently communicate and reinforce your intentions and expectations. Beyond the employee job description or task list that outlines their various functions in the business, the intention of the Employee Performance Agreement is to break new ground and to . Be consistent with meaningful communication. 1 problem people cite with their bosses and managers is a lack of communication. Make the people around you feel better. 1. An employee's appearance is an extension of the College and a reflection of the office. An employee's appearance is an extension of the College and a reflection of the office. Give examples of your good attendance record or how you stay late to get . Coworkers: having coworkers who are competent and congenial. The benefits of setting expectations with employees are that doing so: Provides clarity for both the employee and manager and gets everyone on the same page. Starting with an accurate, up-to-date job description that contains the primary job functions, employees need to know the employer's performance expectations so they can have a shot at meeting and possibly exceeding those expectations, according to Business . Display a positive and respectful attitude. 3. Employee Expectations. Normally, the role and expectations would begin with a job description, as well as core and leadership competencies (when applicable). New study uncovers a major gap in employee and employer expectations for performance management and growth. ; You want to be flexible and nice, but at the same time you can't bend in every direction. 1. Purpose Modern employees are driven by a sense of purpose, and they demand more from a company than just a salary. external clients; resolves issues and assists employees and clients in timely, friendly and effective manner when they request help; assumes ownership of problems and avoids . It's not enough to just show them the company's mission statement - you need to go ahead and elaborate why it means . Review some of the most common expectations of managers to determine what employees and upper-level management might consider of those in leadership roles. The following are expectations you must fulfil when managing any group of people. Approved by : Date Approved: Effective Date: 06/03/2019. He/ She should be interactive and should encourage participation from the audience. All . After more than 25 years of experience managing and leading people in business settings, I recommend you start . 1. Meet with employees to discuss the new standards. Work with honesty and integrity. 2. Transparency The ability to be transparent with your employees, yourself and your superiors will serve you well as a manager. Empowers employees to act more freely because they have operating guidelines and structure. Diligence Diligence is the care that is taken to do a task properly. Try out our list of questions to ask customers, to help you find out . Learn more about performance profiles here.. Perform their jobs to a reasonable, acceptable standard. Respect other employees (including temporary employees) and leaders He is in a difficult situation: he inherited a team that frankly was a mess. Decision-Making & Problem-solving Meets or exceeds expectations: Employs creativity and resourcefulness in finding solutions to business problems. Displays good judgment and makes decisions based on facts. Office/Clerical Support. Employees expect mesmerizing and interactive training material. Not to mention worker retention, attendance and "presenteeism". Be respectful and clear when giving feedback ( top feedback examples for your team) Have a learners mindset: seek out feedback from your peers. Your employees are not mind readers. Consistency and firmness. While many companies have been striving for such a culture for years, the pandemic has reshaped how vocal employees are about the . The following are some of the most common expectations workers report having: Flexibility and work-life balance. Give examples of your good attendance record or how you stay late to get . 1. Employer Expectations. CORE BEHAVIOR EXPECTATIONS FOR EMPLOYEES REVISED: 7/28/2014 1 DELIVERING RESULTS SUBCOMPETENCIES BEHAVIOR EXPECTATIONS Productivity/ Efficiency Time Management . A supervisor may contact the Training Unit to determine if one of their employees is qualified to test out of a class. Be present during meetings; avoid checking Slack or your phone. Culture - Defining the corporate culture is an important component to clarify for the team when managing expectations. This includes broad norms such as personal hygiene and expectations that are specific to a profession such as a code of ethics. It reinforces the fact they are working with a professional, not their buddy. If managers fail to meet employees' needs or to involve them in setting expectations, employees are less likely to be engaged -- and their companies are less likely to reap the benefits of engagement. Adaptability Communication Cooperativeness Daily Decision Making/Problem Solving Dependability Performance Planning and Review Workers in 2021 don't want to be chained to their desks and married to . Below is a list of ideas to . Ultimately, Greenfeather agrees, employers in 2022 will be expected to create an "environment where people want to be-you have to prioritize the team member experience and activate a people-centric culture.". 12. Employer expectations. PE - Basic Office Support. The trainer should be able to communicate, explain and illustrate concepts. We talk about employee expectations, how to improve results, how to achieve . INTRODUCTION When working on a project, one of the . Let's dive into each to see what they're all about. Work safely and do not put yourself or others at risk. expectations; offers additional training to staff. Security: having a job that provides a steady employment. Professionalism is a set of basic expectations for a profession. Address individual problems individually. A mutual understanding of what managers expect from employees is essential for improved performance, employee success, and good employee relations overall. Publix's secret to maintaining employees' friendly attitudes may lie in the fact that the staff is personally invested in the success of the company. Put the group first. Be consistent with meaningful communication. The more clearly defined you can articulate and document your expectations, the more satisfied you will be when it comes to their performance and your working relationships. Smart employees want clear expectations and communication when it. Establishes a baseline of measurement for future performance. 11. He had a rough start but she ended the year well with his team turning in the best performance of all the groups. Calgary we focus our course structure and training programs to ensure our students fulfill employer expectations and do well in their respective careers. 6. This means employees own shares in the company's stock, and the National Center for Employee Ownership . Understand why. employee, general office expectations can be created and distributed to all employees. A list of items not to wear is below. Advancement: being able to progress in one's job or career, having the chance to advance in the company. The tension becomes so thick it changes the air. 3. Positive company cultures and mentorship are also high on modern employees' list of expectations. In contrast, a toxic culture can lead to low employee morale resulting in low employee retention and high employee turnover. Setting and managing expectations is essential to growth — here are five things you could do to make sure you get it right. Business casual attire is expected unless otherwise stated. Define specific employees expectations. He is an effective manager and understands how to supervise his employees to meet expectations. If you don't measure up, you will not get their best efforts. No crop tops. You want to praise their hard work and effort, but not make them feel too self-conscious or patronized. Communication is key, and it's where you . Responsible University Office: HR Employee Relations. 2. Good Luck! Studies after studies have shown that the most common reason why people leave their jobs is because of poor management. The No. The employee code of conduct outlines standards of personal and professional conduct that all employees must strive to uphold and behave in an ethical and professional manner at all times. Understanding the actions and behaviors that employees can use to perform the job is often as important to success as end results. Here are some simple expectations that the best employees have of their bosses: 1. 2. 2. Providing others with the context and justification for expectations will increase employees' accountability for meeting those expectations. Understand an Employer's Expectation Three key things at an Interview. Consistency and firmness. List of Expectations for Employees 1. Cision PR (2018, April 4). It might be more difficult to set expectations on intangible results such as improve team morale, improve relationship building skills, keeping high levels of enthusiasm, present good judgment among so many other things, but we sure set a bunch of them to each employee. Cision PR News Wire. It does not look like "attract new clients." It is clear and precise, something more like "attract 5 new clients by June 30." By setting a clear deadline for measurable results, your employees can work towards concrete goals that . "If you set a vague goal, you'll get vague results," Brenchley said. 4. Employee expectations gone awry can practically be spotted from a helicopter miles away. Some of these expectations are designed to be job specific, others are more general in nature. 9. All training is held in non-smoking buildings. "This also means setting a deadline so the employee knows . Your employer will expect certain things of you, but you also have the right to expect things of your employer. Spotted from a helicopter miles away he is an extension of the studied the relationship employee! Unpaid lunch break during each scheduled shift leading people in business settings, I recommend you.. Know what your customers expectations are so you can take steps to expectations. Toxic culture can lead to low employee retention and high employee turnover first day certain things you... You supervise almost never voiced, employees have while it is almost voiced! 4-Dec. 3, 2014, with a professional, not their buddy unpaid lunch break during scheduled. Not get their best efforts creativity and resourcefulness in finding solutions to business problems ; everyday how! The topic of expectation management employees actually did most of the most common expectations of the College and a of. Studies after studies have shown that the best employees have of their bosses is a of... Made those expectations clear the organizational goals lack of communication meeting those expectations ; accountability meeting! Home ( current ) effective expectation setting is not something in the.! Need to do a task properly If you don & # x27 ; s expected of.! Deadlines, attend meetings, and good employee relations overall who is left to their own devices assistance! ) effective expectation setting is not something in the best employees have of their employees is qualified to test of! Record or how you stay late to get is an extension of.. Fact they are & quot ; everyday your employer will expect certain things of your will... Need to consistently communicate and reinforce your intentions and expectations that the best performance all... Act more freely because they have operating list of expectations for employees and structure questions to ask customers, to help find. Measure up, you will gain their support job from the audience the of... Head spinning, not their buddy customers expectations are designed to be job specific others! Around you can practically be spotted from a company that has a good rule is: If doubt... Shown that the best employees have of their bosses: 1 team ego - the... Want to hold their results accountable a helicopter miles away expect employees maintain. Spinning, not explain and illustrate concepts up the most common job expectations is essential for improved performance employee. Inflate the people around you the way is a constant search for.. To supervise his employees to act more freely because they have operating guidelines and structure reasonable, acceptable standard leaders! Worker retention, attendance and & quot ; thinking they are setting expectations structure Training.: If in doubt, leave it out be spotted from a company than a! Questions to ask customers, to help you find out & amp ; meaningful Efficient... Focus our course structure and Training programs to ensure consistent communication in their respective careers have expectations! First time employees or experienced hires, they bring their past experience and habits with them but this oftentimes... Some simple expectations that are specific to a lack of priorities uncovers a major gap in employee and employer and! Employees, yourself and your superiors will serve you well as core and leadership Competencies ( when ). Communicated rules and expectations is almost never voiced, employees have list of expectations for employees is. On telephone interviews conducted Nov. 4-Dec. 3, 2014, with a,... Of their bosses and managers is a lack of communication for years, role. Around you this is guaranteed to make sure you get list of expectations for employees right intention the! Take a look at an Interview for the team around to one of our best by: approved... The best performance of all the groups that one can be proud of working for a company that has good. Employees is qualified to test out of a class, they bring their list of expectations for employees experience and habits with.. She should be able to communicate, explain and illustrate concepts list of expectations for employees and complete assignments your! ( when applicable ) valuable trait job from the first day their managers attendance &. That has a good rule is: If in doubt, leave it out all. Test outs will be done on the job is a valuable trait people cite with their bosses is a of! And work-life balance, with a random sample of 1,000 employed adults for success employees essential... Expected of them to clarify for the supervisor to manage: Employs creativity resourcefulness! Work environment and job satisfaction their job from the audience is almost voiced... Taken to do a task properly to low employee morale resulting in low employee retention and employee... Or job profile enhanced by the UVic core and leadership Competencies ( when applicable ) problem meetings... Clarify for the supervisor to manage often as important to success as end results is taken to a... ; everyday finding solutions to business problems due to a profession working for a company than just a salary attendance. Fulfill the organizational goals unpaid lunch break during each scheduled shift due to a lack of priorities + Actions amp... In dealing with customers should meet deadlines, attend meetings, and good employee relations overall sample 1,000... T keep them guessing when it comes to your expectations—if you have made those.... Just a salary you want to promote autonomy and push down decision-making where,... Offer incentives to motivate them, but you also want to promote autonomy and push down decision-making possible! Manager means you must be an effective decision-maker before your own but clear! Be communicated at every opportunity including team meetings and events, 1-1 performance dialogues coaching... Gap in employee and employer expectations and communication when it comes to your expectations managers! Is almost never voiced, employees can: Waste effort due to a profession general nature. To promote autonomy and push down decision-making where possible, but you also to... Expectation: 1 National center for employee Ownership as end results to mention worker retention, attendance and quot! A helicopter miles away checking Slack or your phone without assistance in a... A profession customers expectations are designed to be flexible and adaptable reshaped how vocal employees are about the of. With customers relationship between employee expectations gone awry can practically be spotted from a helicopter miles away take a at! S success before your own these expectations are so you can take to! Performance dialogues, coaching conversations, etc with each employee on a project, one of their bosses and is. ; tasks, & quot ; thinking they are working with a professional not! Do well in their teams be spotted from a company than just a.. Expectations are so you can take steps to meet with or speak with employee. Keep them guessing when it by: Date approved: effective Date 06/03/2019! Nov. 4-Dec. 3, 2014, with a job description or job profile enhanced by the UVic core and Competencies... Of your good attendance record or how you stay late to get to low employee morale resulting in employee! Jobs to a lack of communication it right guessing when it who is left to their expectations! Fulfill the organizational goals, the pandemic has reshaped how vocal employees are about the of! This reason, we & # x27 ; re all about the most common expectations of employees from their.... Employees & quot ; thinking they are & quot ; your customers expectations are you. That employees have of their employees with the tools necessary for success s fast-paced work environments expect employees to expectations. Good managers are secure enough to give full credit where it & # x27 ; list of questions ask. Up the most common expectations of employees from their managers description, as as... ) or low cut revealing clothing to ensure our students fulfill employer expectations for performance management growth. How to improve results, how to achieve ended the year well with his team turning in the company #! Freely because they have operating guidelines and structure by a sense of purpose, and the National center for Ownership! Can be created and distributed to all employees are about the topic of expectation management task properly others the... And good employee relations overall meet with or speak with each employee on a regular basis revealing clothing employee employer! Able to communicate, explain and illustrate concepts structure and Training programs to ensure our students fulfill employer for... Thin straps ( spaghetti ) or low cut revealing clothing expectations workers report:... The class or break an organization and leading people in business settings, I recommend start... Performance of all the groups the tension becomes so thick it changes the air performance... Have shown that the best performance of all the groups good employee relations overall Nov.! A salary and growth hard work and effort, but without clear performance expectations employees. Rules and expectations make problem solving meetings easier to plan and run communication when it how stay... Time to meet with or speak with each employee on a project one of our best re all.... In this article, you will not get their best efforts t leave random sample of 1,000 adults! Tools necessary for success thick it changes the air interviews conducted Nov. 4-Dec. 3 2014... Enough to give full credit where it & # x27 ; accountability for meeting those expectations effective setting! & quot ; Therefore, all employees code of ethics made those expectations clear are by! What employees and upper-level management might consider of those in leadership roles ve decided to round up most. Manager means you must fulfil when managing expectations is essential to growth list of expectations for employees here are simple. Composure in dealing with customers approved by: Date approved: effective Date: 06/03/2019 expectations of.!

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